Digital strategy Digitization is fundamentally altering the nature of competition. McKinsey’s Paul Willmott explains how digital winners think and what companies can do to compete.
Digital Framework: creating a framework that allows the company to addresses digital goals and objectives. The Iteration Model Big Idea / Mission / Vision Digital Objectives UVP
For example, if customer service is falling short, addressing hiring and training practices before adding new digital solutions, such as automated chat could be a solution. In the end, strategy is only as effective as the underlying business functions of your company. What Should a Digital Strategy Include?