Tag Archives: CX framework

Customer Experience Management Process Description: The customer experience management (CXM) process involves designing and managing all customer interactions to improve satisfaction and loyalty. It starts with understanding customer needs and expectations, then maps the customer journey across touchpoints. Businesses use View diagram Customer Experience Management Process Description→

Customer Experience Management: Customer experience management (CXM) is the practice of designing and managing every interaction a customer has with a brand to ensure positive, consistent, and meaningful experiences. It involves understanding customer needs, mapping the customer journey, collecting feedback, View diagram Customer Experience Management→