ITIL Business Relationship Management Explained. Business Relationship Management (BRM) is the part of the ITIL framework that deals with anticipating current and future customer needs. It is primarily defined in the Service strategy phase which contains the following major processes, aside from BRM:
What is a Strategy Framework Strategy frameworks are tools that help structure business thinking and guide businesses as they grow and accomplish their missions. They can also be used to analyze business issues and develop strategies. And strategy consultants often use them to communicate their solutions to their clients.
To avoid this fate, develop short, medium and long term objectives and goals for the strategic relationship, and share this relationship strategy among the people who are responsible for and touch the relationship. Ideally, the relationship strategy is codeveloped and shared by both partners.